Terms & Conditions

Here are our terms and conditions and we always advise clients to have a read through so there isn’t any confusion about the terms of our lets. But if you’ve got a specific question please just drop us a line and we’ll get back to you as soon as possible. These terms are applicable to all bookings with ZSC.



A holiday booking is made between Zermatt Ski Chalets GmbH (‘ZSC’) and the signatory of your booking confirmation must be 18 years of age (‘you’). All correspondence should be addressed to Zermatt Ski Chalets, Haus Mera Peak, Unterer Wiestiweg 3, 3920 Zermatt Switzerland.


On completion of your booking form and  receipt of the deposit, we will send you confirmation of your booking, the balance due and payment schedule. The contract then exists between you and ZSC and this contract in all circumstances is governed by these booking conditions.


Full payment of the balance as shown on your confirmation invoice is due 12 weeks prior to your arrival. If the payment is not received at this point, we reserve the right to cancel your booking and levy cancellation charges as detailed below.


When due, deposit and balance payments can be made by: (a) direct bank transfer, or (b) Visa or Mastercard, Visa and Mastercard payments are made online through Telekurs Secure Paygate Link and subject to a 3.25% surcharge.


All alterations must be confirmed in writing and will come into effect on the day they are received by ZSC. You hereby agree to indemnify ZSC for any reasonable expenses incurred in making an amendment.


In the unlikely event that any alteration is made by ZSC which is deemed to be significant by ZSC (for example, a change of booking date or a change in the standard of accommodation), gives you the right to cancel the holiday if you wish and receive a full refund of monies already paid.
ZSC shall not be liable for any refund should we or you be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, governmental action, government travel restrictions due to health reasons and similar events beyond our control.


Should you wish to cancel your booking for whatever reason, this should also be made in writing and will come into effect on the day ZSC receives the written notification. We would advise you to send such documentation by recorded delivery.
Cancellation charges will be levied as follows:

  • Prior to 12 weeks before your arrival any deposit shall be forfeited.
  • Within 12 weeks of arrival 100% of the booking shall be due and payable to Zermatt Ski Chalets GmbH.

In some instances, depending upon the reason for your cancellation you may be able to reclaim these charges under the terms of your insurance policy.


It is your responsibility to ensure that you and all members of your group have adequate medical and travel insurance and also any visas required for entry to Switzerland and Italy. We would ask in our booking form for you to provide us with details of your insurance cover.
Please provide us with any allergies suffered by you or members of your group.
No smoking is permitted inside any ZSC properties. No pets are allowed inside any ZSC properties.
You will indemnify ZSC for all losses and/or damage arising from any act or default on your part or the part of any member of your party. ZSC reserves the right to terminate your holiday if we deem, your, or a member of your group’s behaviour as  being antisocial and unacceptable. In this instance you shall have no right to a refund for your holiday or any expenses incurred due to the termination of your vacation.
Included in this contract is your guarantee of payment for chargeable services requested by any of your guests, before, during or after your holiday.
You accept that you ski and enjoy other winter sports at your own risk within the restrictions imposed by the resort or other authorities. We are not responsible for your actions and these restrictions.


We are responsible for any injury or death, damage or loss of property, if proven to be by our direct negligence but not for any other accident, injury or death, loss or damage that might occur.
ZSC cannot accept responsibility for guests missing flights under any circumstances or being unable to travel for whatever reason.


It is the condition of every booking that each member of your party is covered by personal holiday insurance, and that the policy covers you adequately for winter sports, third party risks and costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or visitors to the property. It is the responsibility of each guest traveling that they have insurance to cover potential cancellation due to medical conditions, changes in personal circumstances or travel restrictions imposed that could prevent them from taking their holiday as planned.


It is the responsibility of you and your group to judge the suitability of the terrain you and your guests ski. If you or any member of you party ski on terrain on the recommendation of or accompanied by a representative of ZSC, we will not be liable for any injuries, howsoever caused.


The airport transfer service and any resort taxi transfers offered or organised by ZSC during your stay is accepted at your own risk.


If You are ever unhappy with any aspect of your holiday, you must address your complaint immediately to the ZSC resort manager. In the unlikely event that your problem cannot be resolved locally, you must inform ZSC in writing or by email of your complaint within 30 days of your return so that any rights to compensation can be examined.
If your dispute cannot be settled amicably, it may (if you wish) be referred to arbitration under an inexpensive scheme devised and administered by the Chartered Institute of Arbitrators. Full details are available on request. It does not apply to claims which are solely or mainly in respect of physical injury or exceed £1,500 per person or £7,500 per booking.


Guests will be asked to provide a security deposit several days prior to arrival in resort. An amount is blocked, but not charged, on a Visa or Mastercard and this is then released on departure once all outstanding bills have been paid.


Headings within these booking conditions are for reference purposes only and all images are intended to give a general impression only. These standard terms and conditions and the terms set out in the Chalet Booking Form together constitute a contract and the entire agreement between you and ZSC and shall be  subject to and governed by Swiss law. To the best of our knowledge all details on our website site were accurate on 1 June 2019.

These Zermatt Ski Chalets standard terms and conditions shall apply to all ZSC bookings unless otherwise expressly agreed for in writing with ZSC.